The Phoenix Network team can be found on the SwiftIRC network located at irc.swiftirc.net in the channel #phoenix. Feel free to drop in if you wish to ask one of the staff personally as to how to deal with a problem. Depending on their activity status, you will often get a reply quickly, but if not, please wait patiently after calling their name once.
If you are seeking help of a technical nature, feel free to ask for help at the technical support forum, found at the Phoenix Network Forums.
Phoenix Network is a free service supported entirely by the efforts of the staff and community. All funding is voluntarily provided by these groups but it is no longer enough. We need your support to continue to provide these services, please consider installing the Mozilla Firefox web browser using the following link if you do not already use it.